Thank you for choosing web.jabin.org for your web development and digital service needs. We strive to provide high-quality services that meet your expectations. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are granted, including considerations for third-party hosting services.
1. General Terms
Scope: This policy applies to all services provided by web.jabin.org, including but not limited to website design, development, third-party hosting coordination, and maintenance.
Changes: We reserve the right to update or modify this policy at any time without prior notice. The most recent version of the policy will always be available on our website.
2. Service Agreements and Contracts
Project-Based Services: For services rendered under a project-based agreement, the terms of that agreement shall prevail. Clients are encouraged to review the specific terms related to refunds and cancellations in their contracts.
Ongoing Services: For ongoing services such as maintenance or third-party hosting coordination, this policy outlines the standard terms.
3. Refund Policy
3.1 Website Design and Development Services
- Initial Deposit: A non-refundable deposit of 50% is required to start the project. This deposit covers preliminary planning, consultation, and setup.
- Progress Payments: Refunds for progress payments are generally not provided. However, if a project is terminated early by the client for a valid reason (e.g., inability to deliver the agreed-upon scope), refunds may be considered on a pro-rata basis for uncompleted work.
- Project Completion: Once the final deliverables have been provided and approved by the client, no refunds will be issued.
3.2 Third-Party Hosting Services
- Hosting Fees: web.jabin.org utilizes third-party hosting services. Fees for these services are governed by the third-party provider’s terms. We do not offer refunds for third-party hosting services.
- Provider Terms: Clients should refer to the third-party hosting provider’s own policies. We can assist in facilitating refunds or cancellations, but we are not responsible for their decisions.
- Assistance: For issues, please contact us at info@jabin.org. We will do our best to help you coordinate with the hosting provider.
3.3 Maintenance Services
- Annual Contracts: Refunds for annual maintenance contracts are available within the first 30 days of service. After 30 days, refunds will be prorated based on the months remaining.
- Monthly Contracts: Monthly maintenance fees are non-refundable.
4. Cancellation Policy
4.1 Project-Based Services
- Client-Initiated Cancellation: Clients must notify us in writing. Charges will be based on work completed up to the cancellation date.
- Company-Initiated Cancellation: We reserve the right to cancel any project due to non-payment, scope changes, or violation of terms. Refunds for uncompleted work will be provided accordingly.
4.2 Third-Party Hosting Services
- Cancellation Process: Must follow the third-party provider’s cancellation terms. We can assist with the process.
- Notice: We recommend providing a 30-day notice for smooth transitions. Contact info@jabin.org for assistance.
4.3 Maintenance Services
- Notice Period: A 30-day written notice is required for cancellation.
- Service Termination: We reserve the right to terminate service due to non-payment or violation of agreements.
5. How to Request a Refund or Cancellation
Contact Us:
📧 info@jabin.org
📞 +91 75239 44939
Please include:
- Your name
- Project or service name
- Reason for refund or cancellation request
We will respond within 7 business days.
6. Additional Considerations
- No Guarantees: Refunds and cancellations are not guaranteed and are assessed on a case-by-case basis.
- Compliance: All requests must comply with this policy and any signed agreements.
