Thank you for choosing web.jabin.org for your web development and services needs. We strive to provide high-quality services that meet your expectations. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are granted, including considerations for third-party hosting services.
1. General Terms
- Scope: This policy applies to all services provided by web.jabin.org, including but not limited to website design, development, third-party hosting coordination, and maintenance.
- Changes: We reserve the right to update or modify this policy at any time without prior notice. The most recent version of the policy will always be available on our website.
2. Service Agreements and Contracts
- Project-Based Services: For services rendered under a project-based agreement, the terms of the agreement shall prevail. Clients are encouraged to review the specific terms related to refunds and cancellations in their contracts.
- Ongoing Services: For ongoing services such as maintenance or third-party hosting coordination, this policy outlines the standard terms.
3. Refund Policy
3.1 Website Design and Development Services
- Initial Deposit: A non-refundable deposit of [Insert Percentage]% is required to start the project. This deposit covers preliminary work and consultation.
- Progress Payments: Refunds for progress payments are generally not provided. However, if a project is terminated by the client for a valid reason (e.g., inability to deliver the agreed-upon scope), refunds may be considered on a pro-rata basis for uncompleted work.
- Project Completion: Once the final deliverables have been provided and approved by the client, no refunds will be issued.
3.2 Third-Party Hosting Services
- Hosting Fees: web.jabin.org utilizes third-party hosting services, and the fees for these services are governed by the terms and conditions of the third-party provider. We do not offer refunds for third-party hosting services.
- Provider Terms: Clients should refer to the third-party hosting provider’s refund and cancellation policy for details on their terms. We can assist in facilitating refunds or cancellations with the third-party provider, but we are not responsible for their policies or practices.
- Assistance: For issues with third-party hosting services, please contact our support team at [Insert Support Email]. We will help facilitate communication with the hosting provider as needed.
3.3 Maintenance Services
- Annual Contracts: Refunds for annual maintenance contracts are available within the first 30 days of service. After 30 days, refunds will be prorated based on the number of months remaining.
- Monthly Contracts: Monthly maintenance fees are non-refundable.
4. Cancellation Policy
4.1 Project-Based Services
- Client-Initiated Cancellation: If a client wishes to cancel a project, they must notify web.jabin.org in writing. Depending on the stage of the project, the client may be responsible for payment for work completed up to the cancellation date.
- Company-Initiated Cancellation: web.jabin.org reserves the right to cancel a project at any time, for reasons including but not limited to non-payment, scope creep, or violation of terms. In such cases, the client will receive a refund for any work not completed.
4.2 Third-Party Hosting Services
- Cancellation Process: Clients wishing to cancel third-party hosting services must adhere to the terms and conditions of the third-party provider. web.jabin.org can assist in the cancellation process, but we are not responsible for the provider’s cancellation policy.
- Provider Policy: Third-party hosting services may have their own cancellation policies which can include penalties or specific notice periods. Clients should review and comply with these policies.
- Notice: We recommend providing at least a 30-day notice to ensure smooth cancellation and transition. Please contact us at info@jabin.org for assistance.
4.3 Maintenance Services
- Notice Period: A 30-day notice is required for cancellation of maintenance services. Refunds for annual contracts will be prorated as described above.
- Service Termination: web.jabin.org reserves the right to terminate maintenance services for non-payment or other contract violations.
5. How to Request a Refund or Cancellation
- Contact Information: To request a refund or cancellation, please contact our support team at info@jabin.org or call us at 7523944939.
- Details Required: Provide your project name, service details, and reason for the request. Our team will review your request and respond within 7 business days.
6. Additional Considerations
- No Guarantees: Refunds and cancellations are not guaranteed and will be considered on a case-by-case basis.
- Compliance: All requests for refunds or cancellations must comply with the terms outlined in this policy and any applicable contracts or agreements.
